BaseSystems.com does not sell products on a trial basis. Customers are strongly advised to check the suitability and specifications of products before ordering.
Shortages and damaged items
BaseSystems.com accepts no liability for shortages or damage unless notified by phone within 24 hours of supply or delivery, followed by written notification within three days. Retain all original packaging for inspection. For mail orders, delivery occurs when goods arrive at the nominated address, after which risk of loss, breakage and damage passes to the customer.
Return of faulty goods under warranty
Unless otherwise stated by the manufacturer, goods supplied to mainland UK addresses carry a 12-month manufacturer’s warranty. The warranty does not apply when goods, cables or looms have been altered, tampered with or damaged by the customer. Contact us before returning an item; we may resolve the problem or advise the correct action.
If a return is required, include proof of purchase, a full fault description, daytime telephone number and return address. Customers are responsible for organising and paying for return carriage and for adequate packing and insurance. BaseSystems.com cannot accept liability for packages lost or damaged in transit.
Refunds
Online purchases are not supplied on a trial basis. Where BaseSystems.com agrees to accept a return, goods must be unopened, in perfect resaleable condition and returned within seven days. A handling charge of 15% or £20, whichever is greater, may apply. This does not affect your statutory rights.
Prices
Goods and services, together with VAT, are invoiced at the price prevailing at the time of order. BaseSystems.com reserves the right to change prices.
Errors and omissions
We make every effort to ensure prices and descriptions are accurate. If an error occurs, BaseSystems.com may rescind the contract and its liability will be limited to returning any money paid for that order.
BaseSystems.com, B19 Ribble Court, Red Scar Business Park, Preston, Lancashire, PR2 5NJ. Telephone 01772 886000.