Coronavirus (COVID-19) Base Systems Policy

COVID-19 UPDATE – Weds 2nd December

We’re back open as usual. Please still be aware of Government Guidlines when visiting our store. Continue wearing a mask, using the hand santiser provided and keeping 2m apart. We look forward to seeing you soon!

COVID-19 UPDATE – Weds 4th November

Following the government’s advice and guidelines, we will be remaining open over the next few weeks with the following conditions:

Our showroom will close for customer visits. We will still answer phone enquiries and fulfil existing bookings and take new bookings made via email, website or telephone sales only. Customer visits are limited to drop off and collection only.

Our workshop will be dealing with vehicles delivered by customers. We will continue with vehicle fogging.

The waiting room area, unfortunately can’t be used whilst installations are carried out but a customer can take shelter while collecting/dropping off.

We look forward to being back to some normality on 2nd December!

Updated 01/06/2020

We are now open for business! During the COVID-19 epidemic, we’re asking you to book an appointment to visit our showroom to discuss quotes, repairs, installations or just if you fancy a nosey!
Only one person in the store with our staff at any one time and please sanitise your hands when you enter and stay 2 metres apart.
Thank you for your understanding.

You can book an appointment here: https://outlook.office365.com/owa/calendar/BaseSystems1@basesystems.com/bookings/s/ZZVfDpghGkmq1yD4KZMB5A2

Updated 24/03/2020

Customer Notice – From Tuesday 24th March 2020, our store and workshop will no longer be open to the public until further notice to help maintain the health and well-being or customers and staff.

We’ll have some access to our phone lines and emails for queries and quotes so please stay in touch.

Released 18/03/2020

Please note that our Policy is subject to review and update on a daily basis, as the Virus spreads and government advise is updated.

The most recent health statement 18/03/2020

The Coronavirus, also known as COVID-19 is a new illness that can affect your lungs and airways.

The World Health Organization has noted that the common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.

Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

The Government have advised that self-isolation MUST occur if you have any of the symptoms mentioned. If symptoms feel more medically urgent, you should contact 111 or visit https://111.nhs.uk/service/covid-19

Our purpose

At Base Systems we are actively applying measures to mitigate the spread of the Coronavirus. As more information comes to light, we at Base Systems are continually looking for updates on COVID-19 and will keep in constant communications with our employees, customers, suppliers and the local communities we work within.

This Coronavirus policy is susceptible to change with the introduction of governmental guidelines, with the document being updated accordingly and emailed to all.

Base Systems are doing everything to sustain a healthy and safe workplace and environment for all we come into contact with. It is important for us all to work together to respond responsibly to the health precautions and we assure you that all information communicated with us regarding the Coronavirus, will always be treated with the highest confidentiality and sensitivity.

Immediate Changes Implemented

We will no longer be asking ANY customer to sign any paperwork. This will be in place until further notice.

Our staff will check with customers that they are not currently experiencing symptoms prior to entering our premises or bringing in their vehicle.

Working on Vehicles

We currently expect to continue work on customers vehicles. We will commit to keeping main contact areas cleansed and removing direct contact in customer handovers, maintaining the advised 2m distance requirements.

Car keys will be isolated from direct contact using appropriate means.

Base Systems Employee’s

Employee’s will maintain awareness of government issued guidance and will respond to it accordingly.

All employees have been instructed to undertake the following to protect themselves and others.

Routine cleaning and disinfection of frequently touched objects and surfaces such as telephones, keyboards, door handles, desks, tables, tools and equipment.
Basic hand washing highlighted as the most effective way of preventing the spread of infection. Hand hygiene promoted by ensuring staff, contractors, service users and visitors have access to hand washing facilities and alcohol-based hand rub, where available.
Crockery and cutlery in shared kitchen areas should be cleaned with warm water and detergent and dried thoroughly straight away.
Maintain safe working distances.
To advise management of any individual health concerns and to respond accordingly.

Sick Leave

We currently have ZERO of our employees on sick leave or displaying any symptoms that maybe related to Coronavirus.

As the situation develops, we will provide a table of any sicknesses and conditions.

Working from home requirements

It is important that we still operate as business as usual. If any of our staff display any symptoms, we will ask them to work from home, if possible.

Base Systems have technology and equipment in place that will allow our office staff and managers to work from home.