Testimonials
If you have any comments, good or bad please feel free to contact us.
“I am writing to express my appreciation of the service received recently from your company I had experienced difficulty with the alarm system on my Subaru impreza. Your staff initially isolated the alarm then after a period of 2 weeks removed the alarm and returned it to the manufacture. On it’s return you again spent time in your workshop refitting the alarm which was once again in working condition. Despite the fact that the car has been in your workshop 3 times you have declined to charge me for the service. I telephoned a member of staff yesterday to query what the charge would be for the above work and was told there would be no charge. In this day and age it is refreshing to receive such service. This is the second time that I have had cause to use your services. The first time a competitor had told me that the only solution was to replace the alarm system at a cost of approximately £400. Your staff examined the vehicle and cured the problem within one hour for which I was charged only £10. I have been extremely pleased with the efficiency and pleasant manner your staff have afforded to me and my wife (who had to do all the leg work!) and would certainly use your services in the future if the need arose. I would also have no hesitation in recommending you to anyone who was experiencing similar problems.”
“Please accept my sincere thanks for your professionalism and courtesy extended to my company recently. It is nice to know that good friendly service does still exist and that you are interested in the after sales as much as the original sale. Would you please pass on my gratitude to the engineers who carried out the installations. I look forward to doing more business in the future and would not hesitate to recommend your company.”
“Stuart who installed the handsfree kit, turned up on time to the minute which was important as it was between meetings, and fitted the system to the car; leaving it how he found it and cleaned. He delivered exceptional customer service and was quite simply excellent.”
“You supplied and fitted an Autowatch Cat 1 alarm and immobiliser to my Subaru on the 2nd August. Unfortunately due to no fault of your own the alarm failed on the 16th August leaving the vehicle stranded on my drive. After a phone call to yourself you arranged an engineer to come to my house at the soonest convenient time. The engineer arrived on time and was pleasant and polite and had no quibble exchanging the alarm for a new unit. Once he had done the job he rang me to explain what he had done and left posting the keys through the door. I am in business myself and know only too well that everything does not always run smoothly but I feel the true signs of an excellent company is the way they respond when something goes wrong. I like the rest of us am normally too busy to find time to compliment people but I felt compelled to sit down and put in writing my appreciation of the way you handled this with absolutely no quibble. Well done and I certainly will be recommending you to friends and colleagues in the future. Wishing you every success.”
“I visited your store in September and purchased and had fitted a complete in-car stereo system. Following a recent incident which resulted in a small screw being lost, I returned to your premises to see what could be done. I was delighted that a member of your staff eagerly helped and sorted out my problem – free of charge – in a matter of moments. All too often firms are unwilling to assist the customer once sales have been completed and I am happy that my initial impressions of your firm and it’s high level of professionalism have been confrmed. May I thank you, your team and the individual concerned for providing such impressive service.”
“Just a quick note to say thank you for the replacement monitor in record time I might add! What an excellent service!! Brilliant, will certainly recommend you to our working colleagues! Thank you once again.”
“Excellent all round.”
“Many thanks for the helpful advice and for the service.”
“Your staff were very helpful, professional and friendly. From the moment I arrived the gentleman behind the counter greeted me by name. I was impressed and knew I was in good hands. Keep up the good work!”
“Many thanks for the quick service and the brew!”
“I had a half an hour wait, I was offered a coffee by Khyer, excellent service. Last week I spoke to Tom and he also offered excellent service (Look after these guys) excellent service.”