We place a lot of pride in our work and it pays off when we get comments from customers like the ones below
Just a quick line to thank you for your excellent service yesterday when you re-sited the Garmin 5 inch navigation system originally fitted in March in our Kuga. The position it is in now central on the dashboard is perfect for this team of pensioners both to view and make any required route changes while on the road.
Your staff were very helpful and efficient and we understand the comments you made to us as we were leaving your office. We want you to know that we appreciate your after sales care and would not hesitate to recommend your products and in particular your service to anyone.
Can I thank you sincerely for your support. I conclude with three positives.
1. A Good product
2. Excellent after sales support.
3. I get 10% discount on my Caravan Insurance.
Got My Parrot fitted Thursday 27 March, Excellent service and would recommend you 100% The advice and service I was given 2nd to none, well done.
Your staff were very helpful, professional and friendly. From the moment I arrived the gentleman behind the counter greeted me by name. I was impressed and knew I was in good hands. Keep up the good work.
Many thanks for the helpful advice and for the service.
Excellent all round.
I visited your store in September and purchased and had fitted a complete in-car stereo system. Following a recent incident which resulted in a small screw being lost, I returned to your premises to see what could be done. I was delighted that a member of your staff eagerly helped and sorted out my problem – free of charge – in a matter of moments. All too often firms are unwilling to assist the customer once sales have been completed and I am happy that my initial impressions of your firm and it’s high level of professionalism have been confirmed. May I thank you, your team and the individual concerned for providing such impressive service.
You supplied and fitted an Autowatch Cat 1 alarm and immobiliser to my Subaru on the 2nd August. Unfortunately due to no fault of your own the alarm failed on the 16th August leaving the vehicle stranded on my drive. After a phone call to yourself you arranged an engineer to come to my house at the soonest convenient time. The engineer arrived on time and was pleasant and polite and had no quibble exchanging the alarm for a new unit. Once he had done the job he rang me to explain what he had done and left posting the keys through the door. I am in business myself and know only too well that everything does not always run smoothly but I feel the true signs of an excellent company is the way they respond when something goes wrong. I like the rest of us am normally too busy to find time to compliment people but I felt compelled to sit down and put in writing my appreciation of the way you handled this with absolutely no quibble. Well done and I certainly will be recommending you to friends and colleagues in the future. Wishing you every success.
Stuart who installed the handsfree kit, turned up on time to the minute which was important as it was between meetings, and fitted the system to the car; leaving it how he found it and cleaned. He delivered exceptional customer service and was quite simply excellent.